Refund Policy

Every account can activate 3,000 Sandbox minutes once, with a $1 card verification, so you can test the whole platform before buying a plan. The Sandbox is not a paid plan, and using Sandbox minutes never affects a refund on a paid plan.

You can ask for a full refund of your first paid plan purchase if all of these are true:

• it is your first paid plan purchase on the account,
• you ask within 7 days of that purchase, and
• none of the paid plan’s minutes have been used.

If all are true, we refund the full amount you paid for that plan.

Once any of a paid plan’s minutes have been used, the plan is no longer refundable, however few minutes were used. A refund is also not available more than 7 days after the purchase.

Renewals are not refundable. The 7-day refund applies only to the first time you buy a paid plan; later renewals, upgrades and repeat purchases are final.

Minutes count as used when a participant connects to a session on the plan’s allowance, as shown in the usage figures in your console.

Email info@applooma.dev from the email address on your account, or use the contact form. Include your account email and the date of the payment.

We check your usage, confirm whether the request is eligible, and send approved refunds back to the original payment method. When a plan is refunded, it ends and the account returns to having no paid plan.

If anything here is unclear, contact us at info@applooma.dev before you buy and we will be glad to help.