Solutions · Customer support

Face-to-face help, right where they are.

Video and voice support calls from your app or website, screen share to walk through a problem, and recordings saved to your own storage for quality reviews.

Video CallVoice CallRecording
Support · Lina
Screen share

Agents in the browser, customers in the app

Screen share

Recording to your bucket

Use cases

What you can build.

Incoming video call

Grandma & Rafi

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See the problem, solve it faster.

  • Web SDK for agents in the browser
  • Mobile SDKs for customers
  • Ready-made call screen

Customers call from inside your app; agents answer from a browser tab. No second app to install.

Products for customer support

The building blocks.

Video Call

Support calls in your app

1:1 video with a ready-made call screen and screen share.

Product details

Voice Call

Clear voice support

Echo cancelling and noise suppression on by default.

Product details

your-bucket / applooma /

▸friday-show/1757…912.mp4
▸friday-show/1757…118.mp4
▸interview-42/1757…504.mp4

S3, R2, B2, MinIO… we keep no copy

Recording

Recordings you own

Written to your bucket for reviews and training.

Product details

Why AppLooma

Built for customer support.

Browser and app

Agents on the web, customers on mobile, one API.

Screen share built in

Share a screen in any call.

Encrypted in transit

All media is encrypted in transit with DTLS-SRTP.

No copy kept by us

Recordings go to storage you configure.

Resources

Docs to get you started.

Add face-to-face support this week.

3,000 Sandbox minutes to test for a $1 card check.